Intelligent CIO North America Issue 6 - Page 31

LATEST REGIONAL PROJECT UPDATE

1 CANADA

2

OKLAHOMA
AfterShip , a leading shipping and tracking platform for online retailers and Shopify stores , has announced a partnership with Stallion Express , a Canadian shipment services provider for online retailers nationwide for its shipments domestically and internationally . The partnership enables the 8,000 – strong e-commerce sellers using Stallion Express to provide proactive delivery updates to its shoppers and minimise customer services effort for WISMO ( where is my order ) enquiries . “ We are thrilled to empower Canadian Shopify merchants to grow by engaging their shoppers after sales with automated delivery updates ,” said Andrew Chan , Co-Founder of AfterShip . “ Shoppers can be notified immediately if delivery goes wrong so that issues can be resolved earlier , which is critical to customer retention .”
One Inc , a digital payments platform provider for the insurance industry , has announced CompSource Mutual , a leading provider of workers ’ compensation insurance based in Oklahoma , has selected the One Inc Digital Payments Platform to expand digital payment capabilities . As part of the company ’ s mission to deliver superior service and innovative solutions , CompSource Mutual chose One Inc ’ s inbound payment services product to upgrade payment capabilities and enhance the overall customer experience . The One Inc Digital Payments Platform integrates seamlessly into insurance core systems and supports a wide range of payment methods and channels . The software processes both inbound premium payments and outbound claims disbursements .

3

MASSACHUSETTS
Massachusetts-based Bridgeline Digital , a provider in cloudbased digital experience software , has announced that a major European business association selected its OrchestraCMS software to power its online community portals . Its OrchestraCMS powered portals will provide its employees , members and customers with a seamless , omnichannel experience . With OrchestraCMS , the association will combine all the enterpriseclass scalability , governance and compliance that Salesforce offers with the content management and personalization capabilities that OrchestraCMS offers . “ OrchestraCMS ’ native capabilities in Salesforce make it a powerful addition to any portal or community experience ,” said Ari Kahn , CEO of Bridgeline ,” which is why we ’ re adding more apps to the Salesforce AppExchange , including our new intranet app .”

4

CALIFORNIA
Los Angeles-based Acuant , a leading global provider of identity verification solutions , has announced its partnership with Tipalti , a leading global payables automation platform , to automate critical services in payment and transaction monitoring while meeting its ongoing business , security and compliance needs in a time of record company and transaction growth . “ Acuant understood our need for automation and handled our quickly scaling business with secure and user-friendly technology ,” said Manish Vrishaketu , Chief Customer and Operating Officer at Tipalti . “ They listened to our requirements and delivered a product that exceeded our expectations in operating more efficiently while meeting our customers ’ compliance needs .”
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