Intelligent CIO North America Issue 6 - Page 10


Trust Stamp and DirectID empower users through secure open banking tools

measures at the intersection of user experience , security and trust . In combining their technology with DirectID ’ s solutions that leverage trusted data from bank and other secure accounts , the two aim to empower users to access financial tools that may be otherwise inaccessible for those with thin credit histories .

Trust Stamp , an AI-powered authentication company dual headquartered in Atlanta ( US ) and Cheltenham ( UK ), and DirectID , an open banking solutions provider that enables organizations to increase operational efficiency and overcome challenges presented by risk , compliance and fraud through unified APIs , have partnered to provide a secure , open banking solution .

Trust Stamp ’ s facial biometric and document authentication solutions use advanced Artificial Intelligence algorithms to enhance risk management and data protection
Emma Lindley , Chief Commercial Officer of Trust Stamp , said : “ With open banking changing the relationship between consumers and traditional banks to give users the power to leverage their own financial data to access greater choice in services , trust and assurance around data privacy and security are at the forefront of consumers ’ and businesses ’ minds . Trust Stamp ’ s privacyfocused identity solutions together with the consent-driven , unified data APIs of DirectID provide a solution that balances the needs of organizations and individuals in a financially inclusive banking ecosystem .”

El Paso Water selects Infosys as its strategic partner for customer service transformation

Infosys , a global leader in next-generation digital services and consulting , has announced a strategic partnership with El Paso Water ( EPWater ), a municipal utility in El Paso , Texas , to transform its legacy customer information systems ( CIS ) with Oracle Utilities Customer to Meter ( C2M ).

As part of this engagement , Infosys will leverage its Preconfigured Accelerator for Customer Experience ( PACE ), to digitize EPWater ’ s customer engagement and billing platforms . A platinum level member of the Oracle Partner Network ( OPN ), Infosys will accelerate the implementation of Oracle Utilities C2M on a platform-as-a-service ( PaaS ) model , along with cloud solutions for Customer Self Service and Mobile Workforce Management , with its PACE framework to deliver accuracy and efficiency .
This empowers EPWater with an agile and flexible platform that commits to minimum customization with improved system agility and interoperability . Infosys ’ Robotic Process Assistant on proprietary AssistEdge framework will enable EPWater to seamlessly automate repetitive processes .
The implementation allows EPWater to leverage new tools and processes to elevate customer experience and bolster employee productivity . As part of this partnership , Infosys will simplify and modernize EPWater ’ s IT landscape with a scalable architecture to improve audit control mechanisms and financial transparency .
Marcela Navarrete , Vice President at EPWater , said : “ This is an ambitious undertaking with multiple system upgrades simultaneously , but it ’ s a necessary project to help us make a leap forward to improve both efficiency and customer satisfaction .”
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