Clark County utilizes AI-enabled solution to help residents secure critical housing assistance
NEWS
COVID-19 pandemic . IBM Watson Assistant hosted on IBM Cloud provides residents with a dynamic AI virtual agent on the CHAP portal to ask questions and pre-screen for the benefit program .
Citizen Engagement portal design flexibility is designed to allow residents to apply and track their applications using various web browsers including mobile and tablets platforms .
Clark County and IBM Watson Health have announced the deployment of the AI-enabled IBM Watson Health Citizen Engagement platform designed to help make vital social services , including housing assistance , available to residents impacted by the unprecedented shutdown of tourism , entertainment and dining in Greater Las Vegas . IBM collaborated with Clark County to deploy a suite of services including IBM Watson Health Citizen Engagement to help support Clark County ’ s CARES Housing Assistance Program ( CHAP ) to allow citizens to register , apply , upload documents and receive funds set aside for emergency housing assistance . The CHAP platform was designed and developed to adapt to the unique challenges presented by the
The CHAP platform also supported remote processing – a priority given that most Clark County social services employees were forced to respond and process requests in a remote environment following the closure of government offices .
“ We are committed to using AI and other emerging technologies to proactively tackle vital services , such as housing assistance , from any device for our community ,” said Clark County CIO , Nadia Hansen .
nCino Bank Operating System selected by Barclays
Barclays , a British universal bank with businesses across the globe , has adopted the nCino Bank Operating System to streamline onboarding processes .
The nCino Bank Operating System enables financial institutions to onboard new clients efficiently , by incorporating activities including Know-Your-Customer ( KYC ), loan origination and regulatory compliance in one platform . The system provides financial institutions with a centralized view of risk and performance information across the institution ’ s portfolio , helping to drive strategic decision-making and enhance operational efficiency by connecting stress testing , expected losses , asset / liability modelling and more .
Pierre Naudé , CEO at nCino , said : “ We are extremely proud to be working with Barclays . Innovation is driven by collaboration , and we ’ re excited to support Barclays with this agile , cloud-based approach to client onboarding . As clients engage with their financial institution in more digitally minded ways resulting from the pandemic and clear trends in shifting consumer preferences , it ’ s more important than ever to provide personalized services and to be able to do so remotely – from anywhere , at any time and on any device .”
Paul Compton , Global Head of Banking at Barclays and Co-President of Barclays Bank , said : “ As speed and digital capabilities become ever more critical , it ’ s important that we adopt agile and innovative technology to help us accelerate and streamline processes .
“ The nCino platform has helped us simplify our workflows and increase our operational resilience , which ultimately helps us to provide better service to our clients .” www . intelligentcio . com INTELLIGENTCIO
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