TALKING business
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So what makes a modern intranet modern ?
What distinguishes a modern intranet solution from a traditional , outdated one ? ( Other than , of course , the very clever and innovative name .)
A robust , technical foundation combined with an employee-first strategy sets apart a modern intranet from its more traditional counterpart . Along with new features that satisfy employee needs , the modern intranet should :
• Integrate and aggregate applications and tools , empowering employees to do all their work and find relevant information through a single hub .
• Personalize and target information based on employee role , location or preferences .
• Be easily accessed and used by in-office , remote and deskless employees .
• Drive corporate culture by delivering consistent employee communications in one location .
• Optimize business operations by digitizing manual processes and resolving employee needs quickly .
Ultimately , for an intranet to help increase employee productivity and impact the bottom line , it must leverage enhanced technical capabilities to improve employee experiences .
Giving your intranet a boost
With this understanding of modern intranets , your next question might be : “ How do I apply this to my existing , outdated intranet ?”
To build an effective backbone for your overall employee experience strategy , bring together stakeholders from IT , Legal , HR and other necessary parties to answer the following questions to clarify the intranet ’ s purpose .
• What are the key organizational drivers for employees ?
• What does success look like for employees ?
• How does employee success fit into the overall organization ’ s success ?
• How do people prefer to conduct their work ?
• What are employees ’ biggest frustrations in their daily work experience ?
The answers to these questions will help you create a foundation that will not only guide the design and functionality of the intranet , but also clarify what metrics to track to determine success and identify areas of improvement .
Intranets do not need to continue to be an unloved tool in your technology stack . Learn what it will take to modernize your intranet in order to boost employee productivity , increase collaboration and optimize business operations . •
38 INTELLIGENTCIO www . intelligentcio . com