Intelligent CIO North America Issue 33 | Page 65


Packaging company applies AI to drive critical food supply

Integrated solution enabled leading manufacturer of food equipment and meal packaging systems to optimize its inventory 30 times faster .

Oliver Packaging & Equipment – a leading manufacturer of premium food equipment and meal packaging systems – is leveraging Infor ’ s CloudSuite Industrial and AI solution to help provide critical food supplies . Those supplies are going to senior meals programs , healthcare organizations , schools , grocery stores and more .

The integrated solution enabled Oliver Packaging , headquartered in Walker ( Grand Rapids ), Michigan , to optimize its inventory 30 times faster while boosting customer and employee satisfaction .
“ The pandemic created greater demand for packaged meals , combined with supply chain challenges ,” said Mitch Summerfield , president of Oliver Packaging . “ With Infor CloudSuite Industrial in place , we were able to meet these challenges and improve our business significantly across the board – margins , Net Promoter Score , on-time delivery and employee satisfaction .
Packaging team in a user-friendly dashboard , where it reviews and analyzes the variances for sales and operations to make critical , real-time business decisions .
Implemented in less than 90 days , the AI solution has helped Oliver Packaging realize the following business benefits , in addition to optimizing its inventory 30 times faster to keep pace with shifting customer demand :
• 90 % reduced employee workload in identifying customer order anomalies
• US $ 1.3 million in revenue variance identified in just two months
• Lower costs by reducing the need to ship more expensive , alternative solutions or to expedite delivery when the right item is not in stock
• Better customer retention , with sales able to quickly contact customers to address new requirements
• Improved customer satisfaction by providing the right product instead of shipping alternative solutions
Mitch Summerfield , President , Oliver Packaging
as well as tools for Machine Learning and AI solutions , so that Oliver Packaging can deploy data-driven applications in weeks instead of months .
“ Every ERP integration has its challenges , but what ’ s critical is ensuring that you have the right partner with industry expertise to work through those issues ,” Summerfield said .
Four years ago , Oliver Packaging worked with Infor and its implementation partner Decision Resources to move to the cloud .
“ With Coleman AI integrated into some of our key processes , we can stretch them even further simply because we ’ re able to better project what products we need .”
Leveraging integrated Infor Coleman AI services with Infor CloudSuite Industrial , Oliver Packaging implemented anomaly detection algorithms to identify abnormal customer orders and amounts quickly and more accurately .
Daily processing of these anomalies , using Machine Learning , is delivered to the Oliver
Oliver Packaging could implement the solution in less than 90 days because the Infor OS technology platform enabled the company to automate the process of collecting , analyzing and consuming data .
Customer orders from Infor CloudSuite Industrial are automatically collected and managed in the Infor Data Lake – with integrated services to build , deploy and consume AI-driven insights . The Infor OS platform includes tools for data integration , data management , reporting and analytics and enterprise performance management ,
Since then , both customers and employees are happier because customers can get the right products at the right time and employees can take advantage of the operational efficiencies now in place .
This has resulted in Oliver Packaging achieving :
• A 55 % increase in on-time deliveries
• A 15-point increase in its Net Promoter Score
• A 15-point increase in employee engagement p
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