Intelligent CIO North America Issue 33 | Page 50

In essence , a hybrid deployment can be seen as a migration , rather than a transformation .
The Avaya solution implemented at Superior Propane serves as a foundation for custom app development , hybrid work solutions and strategic partner alliances that opened the door to cloud and AI without having to rip and replace the company ’ s existing onpremises systems .
In doing so , Superior Propane has been able to reduce average handle time by 30 seconds per call without needing to scale its team , support a permanent hybrid work model and up level Customer Experience ( CX ) with custom integrations and proactive communications .
Avaya ’ s partner alliances helped speed time to value by offering dozens of leading tech vendors that could seamlessly integrate with the company ’ s existing Avaya solution .
Avaya Subscription is the cherry on top , allowing Superior Propane to add new cloud services at its own pace and pay only for services that are used while continuing to operate on-premises .
Superior Propane tanker
Data driven analytics from Calabrio helped Superior
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