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CUSTOMER STORY : HOW A MULTINATIONAL SOFTWARE COMPANY USES ERUDIT TO REDUCE TALENT CHURN
sSummary
This international and multilingual organization builds software for banks and microfinance institutions to improve process management and to respond to other technological needs .
Headquartered in Mexico City , the software company ’ s employees are distributed over 4 countries : Mexico , Peru , Colombia and the USA . All 4 locations are employing the hybrid work model , allowing employees to work remotely or in-office .
Challenge
In 2019 , the software company decided to create a new entity , which split its workforce into 2 organizations . This had a profound impact on the company ’ s performance .
The de-merger of the software company affected workforce and business performance . Executives and the human resources ( HR ) department struggled to understand employee sentiment about the major change and its implications on the workforce .
Seeking clarity and solutions to the decline in business performance , the software company decided to use Erudit in 2021 in order to :
• Get to the bottom of employee sentiment
• Measure workforce wellbeing
• Gain insights for solutions to voluntary turnover and the drop in sales and productivity
Their main challenges :
• Avoid voluntary turnover
• Improve productivity , particularly in sales and client services
Approach
After integrating Microsoft Teams and Outlook with Erudit , the AI anonymized the messages then detected and produced the metrics . Erudit measured burnout risk , engagement , and turnover risk levels based on its training from Erudit ’ s psychologists and data scientists .
The daily metrics were displayed on the dashboard and stored to produce graphs over time . p
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