FINAL WORD
SOC services
MSSPs offer more than just access to the latest technologies . Customers also turn to their providers for services , including talking to experienced people who can guide them through the incident response process .
The cybersecurity talent gap leaves many companies struggling to find the right staffing to protect their systems , network and data . Often , customers turn to an MSSP to act as their security operations centre ( SOC ) or support their current team .
With this in mind , MSSPs must deliver a range of services from their own SOC , specifically those that can be offered at particular service levels or tailored to individual customer needs . By delivering a fully managed or co-managed SOC service , MSSPs can fill the talent gap by providing the human resources customers need , not just the technology and tools .
Automated response
Some customers may have SOC teams that need augmentation because they are bogged down by manual , inefficient , error-prone and time-consuming steps . These customers need automation so that their teams can effectively filter repetitive tasks and focus on more critical issues . guide and accelerate investigations . MSSPs who can enable prioritization based on severity levels , with technology that streamlines task assignments and automate response , can differentiate themselves from other providers .
Advanced threat detection
In addition to alerts , advanced threat detection is also tied to the MSSP ’ s ability to incorporate advanced threat intelligence into its offering . With threat actors continually improving their tactics , techniques and procedures customers want a provider with realtime access to robust threat intelligence that can quickly detect attacks at machine speed . While many customers may already subscribe to threat intelligence feeds , disaggregated information across a fragmented security architecture actually creates security gaps and increases key metrics like mean times to detect and respond .
MSSPs need to support actionable alerts with highquality threat intelligence . When combining the two in a single pane of glass , an MSSP can help customers respond to zero-day attacks and other emerging threats , as well as variations of known attacks more rapidly , thereby reducing the likelihood of a data breach .
MSSPs that offer automated response capabilities can address higher-level requirements to target a larger market with more advanced requirements . By offering Security Orchestration , Automation and Response ( SOAR ) with updated playbooks , MSSPs can offer highly differentiated services featuring enhanced detection and accelerated incident investigation and response .
Visibility and SIEM access
Nearly every customer has a complex environment , regardless of company size . Most customers have multiple-point products that create gaps in visibility and control . To gain that visibility , many work with an MSSP who can cost-effectively provide them with a cohesive Security Information and Event Management ( SIEM ) solution .
One of the keys to SIEM effectiveness is the ability to ingest large volumes of data from a wide arrange of vendor products . The ability to provide centralized management and customization options using API integrations is one-way MSSPs can distinguish themselves within the market .
In addition , MSSPs should consider services like granular reporting with event management that highlights
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