EDITOR ’ S QUESTION
HOW CAN BUSINESSES IMPROVE THE DIGITAL EXPERIENCES OF THEIR EMPLOYEES ?
Ivanti has announced the results of its State of the Digital Employee Experience ( DEX ) study . Ivanti worked with global Digital Transformation experts and surveyed 10,000 office workers , IT professionals and the C-suite to evaluate levels of prioritization and adoption of DEX in organizations and how it shapes daily working experiences for employees . The report revealed that 49 % of employees are frustrated by the tech and tools their organization provides , while 64 % believe the way they interact with technology directly impacts morale .
In fact :
• 26 % of employees are considering quitting their jobs because they lack suitable tech ,
• 42 % have spent their own money on better tech to work more productively ,
• and 65 % believe they would be more productive if they had better technology at their disposal .
62 % of the C-suite concedes that leadership prioritizes profitability over employee experience .
As employee experience continues to fall to the bottom of the C-suite agenda , IT will continue to deprioritize it on theirs with only 21 % of IT leaders considering the end-user experience to be the main priority when selecting new tools .
“ Ensuring positive employee digital experiences is the new cornerstone of modern business IT management ,” said Steve Brasen , Research Director with Enterprise Management Associates . “ The improvement of workforce productivity helps attract and retain essential talent , accelerates business agility and competitiveness , reduces operational costs and drives organizational success and profitability . Understanding DEX requirements is the key to adapting related technologies and practices that will support each organization ’ s unique environment .”
Conflicting views remain between C-suite , IT and employees when it comes to the future of work and technology ’ s role in enabling the culture of hybrid work . Just 13 % of knowledge workers prefer to work exclusively from the office , yet 56 % of CXOs still feel that employees need to be in the office to be productive . Although 74 % of the C-suite report they are more productive since the start of the pandemic – showing a disconnect between what they have experienced and what they believe employees need to do to be productive .
Globally the C-suite ’ s priority was employee productivity , with workplace culture and employee satisfaction falling further down the list . Furthermore ,
The top challenges reported by office workers include too many emails or chat messages ( 28 %), a lack of connection to co-workers ( 27 %) and software not working properly ( 23 %). Despite these challenges and executive skepticism , all groups reported being more productive in the era of hybrid work , highlighting that it is not so much the place of work that impacts productivity but the experience that people have when interacting with technology . Ivanti canvassed the opinions of 8,000 office workers , 1,600 IT business professionals and 800 C-level managers in the US , UK , France , Germany , Netherlands , Japan , China and Australia to understand their attitudes about how technology impacts productivity and employee experience .
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