Intelligent CIO North America Issue 25 - Page 59

CASE STUDY
During a crisis or other local situations , they can share vital information and analyze directly from organization to organization in real-time and without delay which means faster and safer emergency response through the exchange of accurate shared information .
For example , during a potential active shooter situation , the agencies have the ability to share information immediately as it is received , provide research and analysis of the information as it comes in , and share it across all three agencies in real time , providing feedback to the first responders on location to quickly make them aware of known or discovered hazards .
This benefits all first responders , not just law enforcement , which strikes heart strings for Taylor since her oldest son is a firefighter / EMT with Tallahassee Fire Department .
Seamless collaboration using UCaaS
“ We ’ ll have people right next door to each other jumping on virtual meetings even though they can walk into the conference room ,” said Taylor . “ I could see this trend continuing even when we decide we ’ re ready to meet again in-person . Workers have grown accustomed to it , and it has also been a boon for productivity .”
The transition will allow the County to eliminate around 10 shared accounts it has with its existing provider , saving costs on those licenses and creating a better , more streamlined user experience .
Avaya Spaces empowers employees with anytime , anywhere access to information via a full range of integrated collaboration capabilities including calling , meetings , messaging , task management , file sharing and more – all billed and serviced by one provider .
Staying people focused and performance driven
Tallahassee , Florida
Leon County has made great strides with its upgraded Avaya system and plans to continue this success by phasing out its existing video conferencing platform and replacing it with Avaya ’ s all-in-one cloud-based collaboration application , Avaya Spaces .
County workers have been back in the office since November of 2020 , yet most continue to hold staff meetings , team meetings and project meetings virtually at their desks ( or elsewhere , if working remote ) out of an abundance of caution .
By modernizing its communications with Avaya , Leon County has been able to maintain the customer promise it takes so seriously : People focused , performance driven .
With a more open , collaborative , and secure communications environment across the various departments and organizations it serves , the County can quickly adjust to keep pace with rapid changes and deliver experiences that matter – all while saving costs and improving productivity and availability . p
www . intelligentcio . com INTELLIGENTCIO NORTH AMERICA 59