Intelligent CIO North America Issue 24 - Page 57

CASE STUDY

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How has technology pervaded every aspect of society ?
We live in a technology renaissance . Technology is everywhere . You can now use your phone as a form of payment , a camera , a map . . . you get the idea . Today , the average American has access to more than 25 connected devices in their house according to a recent study by Deloitte , and we use those devices to do everything , including our banking . to act and react quickly , consistently and securely . And for technologists , a technology renaissance means an exciting and challenging career at a minimum . For some – those who work at organizations that invest in them – it also means access to many valuable opportunities and support that can enable them to grow their skills and experiences while on the job .
More specifically , what has this meant for your industry ?
What does this mean for digital banking organizations and their technologists ? Not just engineers , but solution architects , cybersecurity analysts , IT operations , scrum masters and others that are working on the next great feature or service .
For organizations , it means they must-have the right technology capabilities , organizational structure and upskilling opportunities for their people , so they are able
Let ’ s talk more about the organizations first . In our industry , technology no longer plays a supporting role . For Discover , technology is the business model . We can no longer win based solely on the products we offer . Thinking back to the beginning , when we were the first to offer a credit card with no annual fee and cashback rewards , that product gave us a competitive advantage . For a moment . And then our competitors used their technology to offer the same or very similar

IT ’ S IMPORTANT TO

ROUTINELY TAKE A STEP BACK AND REALLY LOOK AT WHERE WE ’ RE CURRENTLY AT , WHERE WE WERE AND WHERE

WE ’ RE HEADING .

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