Intelligent CIO North America Issue 24 - Page 15

NEWS

Aligned expands Salt Lake Metro area campus with third hyperscale data center

The company ’ s advanced supply chain methodology and readily available vendor-managed inventory ( VMI ) enable an aggressive projected delivery timeframe .
“ Our newest build-to-scale customer requires not only rapid construction timelines to keep pace with their accelerated growth , but seamlessly scalable , sustainable infrastructure that supports their environmental commitments , which are some of the most aggressive in the world ,” said Andrew Schaap , CEO of Aligned .
“ This is our fourth hyperscale data center in the Salt Lake City metro area – a market we entered just three-and-a-half years ago . Our expansion in the Silicon Slopes is a testament to Aligned ’ s continuous ability to deliver critical capacity quickly – wherever our customers require it .”

Aligned Data Centers has announced its further expansion in the Salt Lake City market with the planned development of SLC-03 , a new data center on its hyperscale campus in West Jordan , Utah .

Aligned ’ s SLC-03 data center combines the company ’ s patented and award-winning Delta ³ cooling technology with a stateof-the-art waterless heat rejection system , now its data center design standard .
The build-to-scale project will add more than 100 MW of capacity to the campus in order to meet hyperscale demand for Aligned ’ s scalable and sustainable infrastructure .
Advancing sustainability , Aligned ’ s Delta ³ cooling systems enable customers to expand on demand , incrementally scaling in place up to 50 kW per rack without stranding capacity .

Qualtrics and ServiceNow strengthen employee and customer service experiences

Qualtrics and ServiceNow have announced a new app to improve employee and customer service experiences .

Available in the ServiceNow Store , the new Qualtrics Embedded Insights ( QEI ) gives IT and customer service agents a unified view of employee and customer experience and operational data , enabling them to make informed decisions and take immediate action to respond to employee and customer needs .
QEI offers pre-built configurations that allow organizations to see their experience data and operational data in one centralized view within their ServiceNow Workspace .
QEI also helps IT and customer service teams identify opportunities to automate routine tasks through a few clicks , rather than code . Agents can then provide personalized service within ServiceNow for priority and complex issues . The app is the next step in Qualtrics and ServiceNow ’ s continued partnership , originally announced in April 2021 .
“ Technology has become central to employee and customer experiences . A single poor experience can have lasting impact as people decide where to work and which brands to do business with ,” said Jay
Choi , Qualtrics Executive Vice President and Chief Product Officer , EmployeeXM .
“ Our integration with ServiceNow makes it even easier for organizations to provide excellent experiences from the start , helping employees be more productive at work and customers feel more heard when issues arise .”
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