Intelligent CIO North America Issue 22 - Page 31



Zoom Video Communications has entered into a definitive agreement to acquire Solvvy , a leading conversational AI and automation platform for customer support . Together , Zoom and Solvvy will offer elevated customer service experiences to a global enterprise base and work quickly to capitalize on new opportunities in contact center and customer support .
The recently launched Zoom Contact Center is the first omnichannel contact center platform optimized for video with a robust suite of channels , such as video , voice , SMS and webchat , in a single , user-friendly experience .
Adding Solvvy ’ s proprietary technology will broaden Zoom Contact Center ’ s offering with scalable self-service and conversational AI .


UREEQA , a leading digital validation company helping creators to protect , manage and monetize creative work , has announced the launch of its new Validation-as-a-Service ( VaaS ) solution , designed to tackle NFT fraud and protect NFT creators , on any NFT marketplace .
UREEQA ’ s platform fixes this by employing its VaaS solution to generate a Package-of-Proof and a Responsibly Minted NFT , which come together to serve as evidence that the creator and the creation have been authenticated and are legitimate .


Hallo Technologies , the innovation and technology company that provides an interactive and safe marketplace for qualified gig workers and their potential clients in San Juan , Puerto Rico , has announced the launch of new features in its platform Hallo PR .
Alan Burke , Co-founder and CFO of Hallo Tech , said : “ Hallo ’ s mission is to create a maximum economic impact on our Helper ecosystem by connecting providers to as many gigs as possible and developing mobile applications that foster the gig economy in underserved markets . The new features are part of the platform ’ s growth strategy and are another tool to achieve that goal .”


The Inter-American Development Bank ( IDB ) approved a new technology strategy for the country addressing two specific topics : Digitization and climate change . Regarding Digital Transformation , the strategy focuses on three areas : improving the business environment to enable Digital Transformation ; expanding the use of digital tools to improve educational outcomes and digital skills ; and improving service delivery .
The commitment of this country to this initiative is demonstrated by the development of a government ministry dedicated to Digital Transformation , led by Pennelope Beckles .
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