Intelligent CIO North America Issue 21 - Page 49

COUNTRY FOCUS : EAST COAST onversions by 60 % ions

After looking at several vendors , the organization chose Avaya for its industry credibility , breadth of functionality , and ease of use and deployment .
Engagent Health began using Avaya OneCloud CCaaS for its contact center operations ( both internal and outsourced ) and Avaya ’ s UCaaS calling solution ,
We ’ re especially interested in process automation , self-service options and proactive outreach . There ’ s so much we can now do .
Engagent Health builds unified solutions for sales agents , agencies and health plans in the health insurance space . These offerings include software platforms and wrap around people augmentation and insurance agency services .
Avaya Cloud Office by RingCentral , to enhance communications for its distributed workforce .
The company also has plans to use Avaya OneCloud CPaaS to flexibly build services that enhance customer and business outcomes . Using Avaya OneCloud solutions , the company has been able to
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