Intelligent CIO North America Issue 21 - Page 16


MLSE and AWS team up to transform experiences for Canadian sports fans provider and official provider of AI , Machine Learning ( ML ) and Deep Learning cloud services .

MLSE will use AWS ’ s portfolio of cloud capabilities , including ML , advanced analytics , compute , database and storage services to support their teams and lines of business .
MLSE will build solutions that will support how teams play on the ice , court , pitch or field ; how players stay healthy ; and how fans connect with each other and experience games .
“ We aim to offer new ways for fans to connect digitally with their favorite teams while also seeking to uncover digital sports performance opportunities in collaboration with our front offices ,” said Humza Teherany , Chief Technology and Digital Officer at MLSE .

AWS and Maple Leaf Sports & Entertainment ( MLSE ) are innovating together to transform some of Canada ’ s best-known sports franchises .

The partnership will help Toronto Maple Leafs , Toronto Raptors , Toronto Football Club ( FC ) and Toronto Argonauts deliver enhanced fan engagement . MLSE has selected AWS as its official cloud
“ With AWS ’ s advanced ML and analytics services , we can use data with our teams to help inform areas such as : team selection , training and strategy to deliver an even higher caliber of competition .
“ Taking a cloud-first approach to innovation with AWS further empowers our organization to experiment with new ideas that can help our teams perform their very best and our fans feel a closer connection to the action .”

GrapeTree Medical Staffing launches conversational AI solution built on Teneo

Iowa-based specialist healthcare recruitment organization , GrapeTree Medical Staffing , has launched a Conversational AI ( CAI ) solution which has been built using Artificial Solutions ’ SaaS platform , Teneo .

The solution will help to support the online job applications and interview processes that candidates experience while interacting with the GrapeTree portal .
The virtual assistant ’ s goal is to reduce the volume of candidate drop out as they move through the online interview process , many of whom do so due to a lack of guidance and information . The assistant is also on hand to provide information to candidates before key interview steps , helping to prepare individuals and increase the rate of successful hires .
Furthermore , key data is collected throughout the online process , allowing for informed and data-driven decisions to be made by the organization , such as streamlining and content support provision at different stages of an application being received and an interview being processed .
Joaquim Bargalló Angerri , Director of Customer Success for Artificial Solutions , said : “ It ’ s great to see that GrapeTree has gone live with its Conversational AI solution . In the first half of January alone , the virtual assistant handled 17k API calls alone , demonstrating the instant impact that the technology can make . As is the case with most CAI deployments , and especially those built on Teneo , once the results are measured and the instant improvements can be seen , a scaling process begins .”
16 INTELLIGENTCIO NORTH AMERICA www . intelligentcio . com