TRENDING
Customers expect seamless user experiences
Applications lie at the center of Digital Transformation and efforts to enhance the user experience . On average , organizations are using 976 individual applications ( compared to 843 a year ago ).
Yet only 28 % of these applications are integrated on average , indicating there is still an enormous opportunity to improve connected user experiences . MuleSoft ’ s report indicates that :
METHODOLOGY
For the seventh-annual Connectivity Benchmark
Report , MuleSoft , in partnership with Vanson Bourne , surveyed 1,050 IT leaders from global enterprises . The goal was to uncover how much value businesses actually gain from Digital Transformation , and to understand IT leaders ’ most successful strategies for achieving Digital Transformation goals . The online survey was conducted across the US , the UK , France , Germany , the Netherlands , Australia , Singapore , Hong Kong and Japan . All respondents work at an enterprise organization in the public or private sector with at least 1,000 employees and hold a managerial position or above in an IT department .
• Creating connected user experiences has become increasingly difficult : More than half ( 55 %) of organizations said they find it difficult to integrate user experiences . This is up from 48 % a year ago , showing there is increasing complexity for companies to meet their customers ' digital needs .
• Overcoming security and governance challenges is a hurdle : Security and governance ( 54 %) was cited as the biggest challenge to integrating user experiences , ahead of outdated IT infrastructure ( 46 %) and an inability to keep up with ever-changing processes , tools and systems ( 42 %).
• Integrating user experience delivers business benefits : Of the organizations that have integrated user experiences , more than half said it had enhanced visibility into operations ( 54 %) and increased customer engagement ( 54 %). Other benefits realized included innovation ( 50 %), improved ROI ( 48 %) and increased automation adoption ( 45 %).
Integration challenges hinder digital experiences and initiatives
Data silos remain a significant barrier to creating integrated user experiences , with the number of organizations citing silos as a challenge ( 90 %) remaining unchanged from a year ago . The report shows :
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