Intelligent CIO North America Issue 18 | Page 16

NEWS

Aston Martin Cognizant F1 Team enhances network capability with Juniper Networks

The team decided to partner with Juniper because it was keen to work with a supplier that understood the benefits of secure , cloudbased wired and wireless networking solutions that can withstand the sophisticated , data-intensive requirements of a Formula One team operating across multiple continents .
Jefferson Slack , Managing Director Commercial and Marketing , Aston Martin Cognizant Formula One Team , said : “ We ’ re delighted to be able to announce this new partnership with Juniper Networks .
“ A Formula One team ’ s secure networking needs are extensive : we need the ultimate in performance , flexibility and intelligence – all delivered with zero compromise .

Aston Martin Cognizant Formula One Team has announced a partnership with Juniper Networks , which becomes its Official

Networking Equipment Vendor .
“ And that ’ s as applicable to our trackside operations , which demand immediate , fault intolerant response , as it is to our factory networking requirements , which need to be robust yet fully scalable . Juniper ’ s adaptive and automated solutions are the perfect fit for our new smart factory build .”
As part of the partnership , Juniper will supply an agile and highly automated network platform across the team ’ s new technology campus , due for completion in early 2023 .
Mike Marcellin , SVP and Chief Marketing Officer , Juniper Networks , said : “ The Aston Martin Cognizant Formula One Team is reliant on its network and therefore expects a consistently superior user experience .”

ServiceNow and Qualtrics innovate to help companies scale service experiences

ServiceNow and Qualtrics have announced the availability of new joint capabilities that enable companies to deliver personalized service experiences .

Combining ServiceNow ’ s digital workflows with Qualtrics ’ experience management technology , organizations can harness and act on customer and employee experience data on the Now Platform , in real time , to quickly resolve issues and improve engagement , loyalty and retention . Organizations can now access additional customer experience data from Qualtrics on the Now Platform via the Qualtrics CustomerXM and ServiceNow Customer Service Management integration .
“ What it means to truly know your customer has changed . Organizations need to deliver empathy at mass scale in every interaction to retain customers and drive growth in 2022 ,” said Michael Ramsey , VP , Customer Workflow Products at ServiceNow . “ Access to rich customer insights allows agents to respond to individual needs and powers digital workflows that drive great experiences , customer loyalty and empathy .”
“ The digital services and tools that employees use for work are pivotal to the overall employee experience in today ’ s hybrid workplace .
When employees are enabled with the right technology at work they are happier and more productive ,” said Bob Border , CIO , Ingredion Incorporated . “ The Qualtrics and ServiceNow integration will enable our IT department to identify and close experience gaps that improve employee satisfaction , productivity and engagement .”
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