Intelligent CIO North America Issue 17 - Page 43

FEATURE : AUTOMATION
Respondents believe bots have a place in the hiring process , from reaching out to prospective candidates ( 55 %), to scheduling interviews ( 51 %) and conducting basic questions in a first-round virtual interview ( 44 %).
Furthermore , 58 % said bots would make the remote onboarding process easier and faster by handling IT setups and HR-related inquiries .
The future is bots
“ The future of work will undoubtedly include companies implementing an increased number of bots to work alongside human team members ,” added Ringman .
“ As bots become more capable and sophisticated due to on-going advances in AI and Machine Learning , they will provide greater ROI to the organizations that implement them as the bots will continue to amplify their human coworkers ’ skills .”
Employer-led training to introduce bots into the workplace emerged as an area of improvement for most companies as 34 % of respondents said their employer did not offer education programs that enable them to gain the appropriate skills to work alongside bots .
Of these respondents , more than 60 % said they wish they had access to these programs .
Also , while most people trust bots , there are still 16 % of respondents who don ’ t or aren ’ t sure .
To manage the rising implementation of bots in the workplace , TELUS International recently launched Intelligent Insights for its clients .
This tool-agnostic platform helps organizations monitor and manage robotic process automation solutions and bots providing them with a real-time , holistic view . With Intelligent Insights , companies can track all of their digital operations on a single platform to monitor effectiveness , cost-savings and opportunities for innovation . p

THE FUTURE OF WORK WILL UNDOUBTEDLY INCLUDE COMPANIES

IMPLEMENTING AN

INCREASED NUMBER OF BOTS TO WORK ALONGSIDE HUMAN

TEAM MEMBERS .

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