Intelligent CIO North America Issue 17 - Page 42

FEATURE : AUTOMATION
Respondents said that if bots could handle more of these repetitive job tasks , they would be able to work on more complex tasks ( 60 %), use the extra headspace to think about new ideas ( 52 %) and connect with colleagues more effectively and frequently ( 47 %).
Domo Arigato Mr Roboto
TELUS International ’ s survey found that bots are popular additions to the workplace with 81 % of employees stating that they have enhanced their work environment since the beginning of the pandemic .
SURVEY METHODOLOGY
Findings are based on a Pollfish survey of 1,000 employed Americans who currently work in a desk-based job for an employer that uses bots to automate one or more work tasks .
Further , the majority of respondents said that bots are helpful ( 88 %) and that they feel comfortable with integrating automation / bot programs at work ( 88 %). Finally , 84 % reported that they trust bots .
Respondents not only expect bots to help with the more administrative aspects of their day-to-day responsibilities , but also within the recruiting and new-hire onboarding process .
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