Intelligent CIO North America Issue 15 - Page 44

CIO OPINION
People are working the same or more hours , but they ’ re accomplishing less because technology is getting in their way .
Tim Minahan , Chief Marketing Officer , Citrix

Technology is wrecking the employee experience

Tim Minahan , Chief Marketing Officer , Citrix , tells us gains in workplace productivity are in danger of being wiped out and urges companies to rethink the role of technology and how they apply it across their organizations .

In response to the global pandemic , companies have given their workforce the tools they need to work remotely and research shows it has increased their engagement and productivity . But these gains are on the brink of being wiped out .

A new set of studies reveals that employees feel they ’ ve been given too many tools and not enough efficient ways to execute them , and it ’ s hindering their ability to get things done .
To remedy the problem , companies need to rethink the role of technology and how they apply it across their organizations so that employees , rather than being frustrated , are empowered to succeed . And they need to recognize a few things :
App sprawl is out of control
When they were forced to send employees home , companies rolled out tools designed to keep them engaged and productive and they initially worked . But these tools are beginning to have the opposite effect . People are working the same or more hours , but they ’ re accomplishing less because technology is getting in their way .
According to Work Your Way , a survey of 1,000 IT decision-makers and 2,000 workers , the number of tools employees are required to use to do their jobs has significantly increased during the pandemic , as has the complexity they are creating in the workplace . As uncovered by Work Your Way :
44 INTELLIGENTCIO NORTH AMERICA www . intelligentcio . com