INDUSTRY WATCH
Ronald McDonald House New York deploys Nuvola and Infor solutions
Ronald McDonald House New York has partnered with Nuvola and Infor to customize the experience for each guest .
Ronald McDonald House New York has launched a partnered integration with Nuvola and Infor to provide a two-way guest and operations communication tool . has requested a feather pillow to sleep on during their stay , RMH-NY can add this detail to the guest ’ s profile and ensure their room automatically adheres to this preference on the next visit .
“ Providing the best stay possible , which includes the ability to customize the experience for each guest , remains our top priority for the families that stay with us ,” said Wini Cudjoe , Director of Operations for Ronald McDonald House New York . “ The tool provides guests with a direct line of communication to submit requests to our team while also allowing our staff to build family profiles to personalize their visit .”
Ronald McDonald House New York ( RMH-NY ) is able to use the new two-way communication tool to share key information such as check-in and check-out logistics , room status and additional family-specific details seamlessly across staff mobile devices and the internal management system . This flow of data allows the property to customize the experience to best fit each guest ’ s needs . For example , if a family
“ Infor understands the need to personalize the guest experience through a modern cloud-based hotel property management system , and our new twoway communication with Nuvola will provide leading organizations , such as Ronald McDonald House New York , with tools to transmit key information such as , check-in and check-out day , guest name and room status , seamlessly between systems ,” said Jason Floyd , General Manager , Infor Hospitality .
The use of Nuvola and Infor HMS helps Ronald McDonald House New York to personalize stays while equipping staff with a digital assistant to organize and complete daily tasks .
“ We are honored to have the opportunity to work alongside an organization such as Ronald McDonald House ,” said Juan Carlos Abello , CEO of Nuvola . “ Nuvola ’ s mission has always been to empower properties with the ability to enhance the experience for each guest .
“ Along with Infor HMS , we have created a cohesive way for Ronald McDonald House New York to receive and manage information to specific departments , empowering employees as they focus on the overall stay for families .”
In addition to the joint solution from both tech partners , Ronald McDonald House New York will be soon deploying Nuvola ’ s Checkpoints QR code , designed to help streamline health and safety protocols in the new state of travel . The new mobile-friendly tool will allow staff to track and manage the cleaning frequency of high touchpoint surface areas , creating a risk-reduced environment . p
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