INDUSTRY WATCH
The Henderson Beach Resort deploys Nuvola and Springer- Miller ’ s integrated solution
The Henderson Beach Resort , based in Northwest Florida , has partnered with Nuvola and Springer-Milller Systems , to increase guest satisfaction and enable more timely responses .
Recognizing the pivotal role technology holds for the future of the hotel experience , The Henderson Beach Resort , an opulent resort along Northwest Florida ’ s white sand beaches , has partnered with Nuvola and Springer-Milller Systems , to launch the tech providers ’ new integrated communications tool . The Henderson Beach Resort is the first to have deployed Nuvola ’ s Guest Chat and Concierge with Springer-Miller fused technology .
“ Since launching the solution , our team has already seen so many cost-saving improvements across multiple departments ,” said Audrey Beukenkamp , Reservations Manager of The Henderson Beach Resort . “ Operationally , several tracking glitches ( i . e guest complaints ) have been prevented and our team has been empowered to implement new inspection and cleanliness standards .
“ From a service perspective , access to direct mobile communication via Nuvola Guest Chat has allowed us to increase satisfaction and enable more timely responses .
“ Having seen real results through our work together so far , we look forward to the continued partnership for even more property-wide operational success .”
Nuvola ’ s expertise in hotel optimization and guest engagement combined with the luxury hotelier-oriented SMS | Host Property Management System ( PMS ) created by Springer-Miller work together cohesively as an integrated communications tool for staff to manage daily tasks and provide guests with enhanced service .
The latest health and safety protocols , services and modified amenities , and more can now seamlessly be communicated in real-time . Guests can direct any questions or service requests during their stay to the appropriate team member via text from their mobile device . The timely sharing of the latest information in a contactless format sets a new standard for personalized experiences .
“ Launching a successful integrated communications and operations system requires both partners involved to bring a set of robust and insightful solutions to the table ,” said Chris Donahue , General Manager of SMS | Host at Springer-Miller System . “ Our integration with Nuvola ’ s intuitive and innovative software aligns perfectly with the PMS system we have tailored for luxury hoteliers . The successful deployment seen with The Henderson speaks to the exceptional service and operational management the right technology can help hoteliers create .”
The new integration of Nuvola ’ s Guest Chat and Concierge with SMS | Host ’ s platform allows staff at the resort to be kept up-to-date on the latest work order needs and guest service requests , empowering team members to work efficiently and effectively . The two solutions work together as one platform to effortlessly track and update tasks in real-time . This enables management to have an accurate overview of workflow .
“ The synergetic flow of product that works to resolve current industry pain points align in a way that makes Springer-Miller the ideal partner ,” said Juan Carlos Abello , CEO and Founder of Nuvola . “ Our collaboration with Springer-Miller provides a hotel-specific tool that offers one consolidated platform working to optimize systems across all operations and guest services .
“ The Henderson has been the ideal first resort to launch the new integrated Guest Chat and Concierge modules with Springer-Miller ’ s SMS | Host technology solution , and we are thrilled to continue our work together . This is only the beginning , and we foresee a continued integrated approach to drive real results through the partnership with both Springer-Miller and The Henderson .”
The Henderson ’ s deployment of the new Nuvola and SMS | Host integrated communications tool enables the resort to create a customizable guest experience through contactless services while simultaneously easing and strengthening operational processes . p
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