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“ With uptake anticipated to increase in the coming year , it is essential for IT and business leaders to equip themselves with the right strategies , tools and best practices to implement automation to its full effect .”
Automation is occurring within IT and across different lines of business . According to ITDMs , 68 % focused their initial projects on automating IT processes before extending their learnings to lines of business .
However , again , there were differences between the UK and US respondents , with those in the UK almost four times more likely to focus their first projects on financial processes or sales processes compared to those in the US .
But , encouragingly , nearly all ( 98 %) agree that it ’ s important to take an enterprise-wide approach to automation rather than rushing into one-off , isolated projects that won ’ t scale . While businesses acknowledge the benefits of automation and are investing accordingly , there are still hurdles to overcome .
With uptake anticipated to increase in the coming year , it is essential for IT and business leaders to equip themselves with the right strategies , tools and best practices to implement automation to its full effect .
( 54 %) and BPM ( business process management ) technologies ( 53 %). Notably , just 21 % called out RPA ( robotic process automation ) technologies as a required part of their enterprise automation toolkit . p
When asked if anything was hampering the rollout of their automation initiatives , legacy technology ( 55 %), a lack of internal skills ( 40 %), a shift to remote working ( 40 %) and compliance issues ( 37 %) were called out as the biggest challenges for ITDMs . Getting the right technology stack in place is essential for those undertaking automation initiatives .
The most critical items for that toolkit were an integration Platform-as-a-Service ( iPaaS ) solution
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