Intelligent CIO North America Issue 11 | Page 20

LATEST INTELLIGENCE

PLACE SELF SERVICE AT THE CORE OF LOAN ORIGINATION PROCESSES

PRESENTED BY
Download whitepaper here

This whitepaper will address customer portals and the general concept of digital self-service , focusing on the customer experience within financial services .

Banks and other financial institutions should consider the opportunities to grab market share and decrease operating costs by leveraging self-service . Those that understand and implement effective self-service portals will gain a competitive advantage in the years ahead .
Here are specific topics we will cover :
1 . Integration to core banking 2 . Automating existing processes 3 . Applying B2C trends to B2B 4 . Leveraging existing customer data
Those banks that adapt to the demand for digital solutions for all forms and reporting are required to service loans position themselves to be more successful .
Integrations to Core Banking
While the banking industry has made great improvements in digital self-service , most of the recent trends and reactions to the pandemic center around end-user accessibility .
Video banking and Interactive Teller Machines ( ITMs ) are a big part of banking branch transformations and infrastructure overhauls .
These options may become standard and expected for banks in the near future , and it ’ s not a big step to expect brokerage houses and other financial institutions to follow suit .
However , loans have always been the core of the banking industry . Banks earn revenue by leveraging customer deposits into profitable business or individual loans . Therefore , the goal of the bank should be to vet customers and issue loans as efficiently as possible .
20 INTELLIGENTCIO NORTH AMERICA www . intelligentcio . com