Brian Himstedt , Senior Director of |
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Technology at The Kansas City Royals , said : |
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“ 8x8 ’ s integrated cloud communications |
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and contact center platform provides us the |
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flexibility and resilience to quickly manage |
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8x8 , a leading integrated cloud communications platform provider , has announced Experience Communications as a Service ( XCaaS ), a cloud communications
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deployment model that erases the boundary
between Unified Communications as a
Service ( UCaaS ) and Contact Center as a
Service ( CCaaS ).
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With XCaaS , organizations can support the communications requirements of all employees as they work together to deliver differentiated customer experiences .
Dave Sipes , 8x8 CEO , said : “ As is in other markets , such as CRM and ERP , when organizations transitioned from legacy ,
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all employee and customer interactions from any location or device .
“ With XCaaS , it ’ s not just the operational value when it comes to the platform . It ’ s the data insights and the ability to which you can make those insights readily available across the organization to help us provide a better customer and fan experience .”
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