Intelligent CIO North America Issue 10 | Page 20

LATEST INTELLIGENCE

6 TACTICS TO MODERNIZE YOUR INTRANET

PRESENTED BY

wWhat Defines a Modern Intranet ?

Although the intranet is one of the most common solutions in an organization ’ s technology stack , it has become the cause of many workplace problems . The downfall of intranets can be attributed to many different factors , including a lack of governance and clear roles , strategic organizational misalignment , and poor implementation , among others .
However , intranets are still very critical to employee success , and therefore vital to the business . But for organizations to reap these benefits , they must first modernize their intranet solutions . An employeecentric lens is what distinguishes a modern intranet from a traditional , outdated one . Without this focus , even the most technologically advanced intranet will not be used , since employees simply won ’ t find it
Download whitepaper here helpful for their day-to-day tasks .
Tactics to Modernize Your Intranet
1 . Focus on Your Internal Customers
In order to deliver better customer experiences , organizations must turn their attention first to their own internal customers : employees . Successful organizations understand that a correlation exists between Customer Experience ( CX ) and Employee Experience ( EX ). For a business to deliver exceptional customer experiences , the same investments and dedication need to be made into employee experiences .
Regardless of what stage an intranet is in , the organization must focus their attention on how to improve EX , and give their workforce the same quality of support and experience that they provide to customers .
Assess Workplace Needs
Tailor the intranet to the needs and preferences of the workforce . Determine the features needed to meet their needs by asking questions such as :
Before ripping apart your current intranet solution or scouting for new technologies to revamp the tool , remember that the success of an intranet rests on more than just the technology behind it . Here are six best practices that we recommend adopting for a powerful modern intranet .
• What does success look like to you ?
• What does a typical workday look like ?
• What roadblocks are currently in place ? What are the biggest frustrations in your daily work experience ?
• What other tools are you currently using ? How do you prefer to conduct your work ?
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