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EDITOR ’ S NOTE
Welcome to the latest edition of Intelligent CIO Middle East . A new Gartner Inc survey has revealed that 87 % of business leaders expect to increase their organisation ’ s investment in sustainability over the next two years . Customers are the primary stakeholder group creating pressure for organisations to invest or act on sustainability issues , selected by 80 % of executives , followed by investors ( 60 %) and regulators ( 55 %).
The survey was conducted in June and July 2022 among 221 respondents in North America , Europe and Asia / Pacific . Respondents were executives in director roles or above within organisations with enterprisewide annual revenue of at least US $ 250 million for fiscal year 2021 , which are currently engaged in sustainability-related activities .
In this regard , we continue to cover articles in the magazine that address the issue of sustainability and how CIOs and IT teams can help their organisations to develop sustainability programmes .
Gracing the cover of this month ’ s edition is Mohammed Al Khayat , Executive Director of Digital IT at the General Pension and Social Security Authority ( GPSSA ) in the UAE , who explains how the organisation is innovating with pioneering virtual customer centric experience .
Among the many insights , Al Khayat shares that : “ GPSSA continuously looks into providing innovative userfriendly access to its stakeholders , thereby enhancing customer satisfaction . Being aware of key moments in a customer ’ s lifespan plays a huge role in studying human behaviour , thus understanding the different lifestyles , and spending as well as saving patterns .”
You can read more by turning to page 58 .
Elsewhere in the magazine , we look at how CIOs and the organisations they lead can be more agile with cloud solutions .
You will find this feature on page 40 .
As usual , we have all your favourite features , opinion , insight pieces and analysis articles from the Middle East region . You can also read daily news updates on our website at www . intelligentcio . com / me /.
And kindly , don ’ t forget if you would like to get in touch , please email me at manda @ lynchpinmedia . com .
Once again , I would also like to wish you a great month ahead . Enjoy the read !
“ it is extremely important that our customers engage with their pension plans through a world-class integrated , easy and fast digital infrastructure ,” says Al Khayat .
Manda Banda Editor
www . intelligentcio . com INTELLIGENTCIO MIDDLE EAST 7