CASE STUDY
As part of its on-going commitment to Digital Transformation , the General Pension and Social Security Authority ( GPSSA ) in the UAE has announced three trailblazing digital projects , including its pioneering digital platform , its Metaverse Virtual Experience and a state-of-the-art interactive dashboard , that are set to deliver an efficient experience for its varied stakeholders in the future .
The GPSSA is committed to the rapid development of digital government solutions that introduce new initiatives in the field of e-government services and to showcase its efforts in upgrading its digital services while providing proactive and innovative solutions that meet a variety of needs of its customers .
For instance , its digital platform for pensioners and beneficiaries places an emphasis on self-service completion of requests , as part of GPSSA ’ s quest to offer a new era of developed services and technology .
The platform is part of the GPSSA ’ s Digital Transformation project that aims to achieve a qualitative leap in managing the authority ’ s operations . It allows pensioners , beneficiaries , employers and insured individuals to create their own accounts and complete their desired services . They will be able to manage all the operations related to contributions and access certificates and monthly statements including due amounts and expected end-of-service gratuity , amongst other services .
IT IS EXTREMELY IMPORTANT THAT OUR CUSTOMERS ENGAGE WITH THEIR PENSION PLANS THROUGH A WORLD-CLASS
INTEGRATED , EASY AND
FAST DIGITAL INFRASTRUCTURE .
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