Intelligent CIO Middle East Issue 86 - Page 9

NEWS

Unifonic launches voice solutions in the UAE

Unifonic has launched its voice solutions ( VS ) in the UAE , reinforcing the company ’ s on-going commitment to developing the region ’ s business messaging ecosystem and empowering enterprises with improved system-initiated voice functions .

Through the power of automation , Unifonic VS helps clients connect with customers via turnkey voice experiences and seamlessly integrates with multiple mobile applications , online solutions and business systems using a simple programmable voice API . Clients have already implemented Unifonic ’ s VS across Saudi Arabia and it ’ s now possible for UAE organisations to benefit from cuttingedge technology .
Ahmed Hamdan , CEO and Co-Founder of Unifonic , said : “ Globally , the Interactive Voice Response market is set to reach US $ 6.7 billion by 2026 . We have certainly seen this demand reflected in the MENA region , where businesses recognise the massive potential of voice technology to maximise opportunities and increase revenue by establishing deeper , more personalised connections with their customers . After a successful launch in KSA , we are pleased to be bringing our user-friendly voice API to organisations in the UAE .”
The versatility of voice makes it easier for large enterprises in a wide range of industries to scale , customise and fast-track the deployment of automated voice communications across multiple channels . For example , voice , appointment confirmations , fraud support , delivery updates , emergency alerts and customer care surveys can be automated .

Ajman Bank signs strategic partnership with KMMRCE

Ajman Bank , a leading Shariah-compliant bank in the UAE , has signed a strategic agreement with the PaaS enabler KMMRCE Pay .

The partnership equips Ajman Bank with the technology to accelerate its Digital Transformation and enrich its client offering by adding new payment services . The collaboration will also allow KMMRCE Pay to
operate across the UAE , supported by Ajman Bank ’ s compliance and regulatory frameworks .
Mohamed Amiri , Chief Executive Officer , Ajman Bank , said : “ We are continuously innovating and developing new capabilities to meet our customers ’ expectations and requirements . Our partnership with KMMRCE will enable us to leverage our current technology to accelerate the delivery of better payment solutions in an ever-evolving market . It is another significant step in enhancing our payment services with simple , secure , fast and reliable solutions for a seamless customer experience .”
In addition to empowering Ajman Bank , KMMRCE Pay can enable other financial institutions and FinTechs with a full suite of digital solutions via its single turnkey PaaS tech stack , incorporating issuing , acquiring and direct-to-scheme processing . The capabilities they provide include POS and e-commerce acquiring services , enhanced issuing , API-based solutions , instant issuing kiosks and access to cutting-edge technologies .
By reinforcing itself as a full-service provider , Ajman Bank can expand its account base through FinTech clients and increase its influence in a highly competitive market .
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