Intelligent CIO Middle East Issue 86 - Page 50

COUNTRY FOCUS : KUWAIT
The Avaya solution selected by NBK will deliver a suite of advanced capabilities that the bank needs to keep up with the changing nature of its customers ’ expectations . The solution is being implemented by Middle East Telecommunications Company ( METCO ), which specialises in facilitating Digital Transformation for large organisations . The solution will assist NBK in integrating and automating phone , chat , and video capabilities that deliver more – and more satisfying – transactions .
The next phase of the implementation will see NBK delivering self-service solutions with AIpowered chatbots , voice biometrics , and speech analytics – creating memorable and personalised experiences for NBK ’ s customers , regardless of how they contact the bank .
“ As one of the region ’ s longest-standing financial institutions , NBK has succeeded across decades with an ongoing and strategic focus on the experiences that it delivers to its customers . We are proud to have been given the opportunity to add to that legacy as the group accelerates its transformation to enable effortless experiences across the entire customer journey . We look forward to helping NBK serve its customers ’ needs well into the future ,” said Nidal Abou-Ltaif , President , Avaya International .
Nidal Abou-Ltaif , President ,
Avaya International ( EMEA & APAC )
Businesses are built by the experiences they provide , and everyday millions of those experiences are delivered by Avaya Holdings Corp . Avaya is shaping what ’ s next for the future of work , with innovation and partnerships that deliver game-changing business benefits . The vendor ’ s cloud communications solutions and multi-cloud application ecosystem power personalised , intelligent , and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes . Together with its customers , Avaya remains committed to helping grow businesses by delivering experiences that matter . p
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