Intelligent CIO Middle East Issue 86 - Page 48

COUNTRY FOCUS : KUWAIT
The National Bank of Kuwait was established in 1952 as the first national bank and the first joint stock company in Kuwait and the Arab Gulf region . The National Bank of Kuwait is the largest financial institution in Kuwait and has actual predominance in the commercial banking sector . NBK recently collaborated with Avaya to significantly improves time-to-market for new , advanced banking services following the implementation of the vendor ’ s contact centre solution .

National Bank of Kuwait del customer experiences with A

Kuwait City , capital of Kuwait

National Bank of Kuwait ( NBK ), Kuwait ’ s first indigenous bank and the Gulf region ’ s first shareholding company , has used Avaya technology to digitally transform its contact centre and

Accelerating our Digital Transformation strategies supports our operations and customer services . This is of paramount importance to our operations . deliver personalised , effortless experiences across a range of touchpoints .
NBK selected the Avaya contact centre solution to significantly improve time-to-market for new , advanced banking services , and further enable NBK to maintain its dominant market share .
The roll-out of the solution earned NBK the Banking and Finance Innovation of the Year award at the ITP . net Technology Leadership Awards , held on the sidelines of GITEX Global .
“ Accelerating our Digital Transformation strategies supports our operations and customer services . This
48 INTELLIGENTCIO MIDDLE EAST www . intelligentcio . com