Intelligent CIO Middle East Issue 83 - Page 74

INDUSTRY WATCH lead to enhanced growth , prosperity , social cohesion and sustainability through the transformative power of emerging technologies and platforms , such as Web 3.0 and Metaverse .
Metaverse is becoming a key channel and technology for connecting people with governments and service providers . Therefore , the governments are advised to act now on pilot projects to explore the opportunities and define customer service , the report concluded .
“ The private sector is pushing the boundaries of individual data ownership , Blockchain and virtual engagement . Thus , governments should be involved if they hope to be one of the forces that shape this transformation ,” commented Ismail Daham Alani , Head of Government and Public Sector , KPMG Saudi Arabia .
KPMG has identified five key trends of transformation for public sector leaders by 2030 and these include : cognitive capabilities enable machines to interact with humans more seamlessly , governments rethink models for a decentralised world , decentralisation of data , the democratisation of coding and digitalisation help achieve ESG goals .
In 2030 , the government will be organised around the customer – innovative , resilient , and responsive . Moreover , they will be a trusted ally and far more personalised . quantum computing ; the decentralisation of data and transactions ; and the widespread adoption of cognitive technologies that will ease the human-machine interaction , predict citizens ’ needs and wants , and respond to them .
Quantum computing will unleash massive computing power and capabilities but allow hackers to unlock traditional encryption . Digital IDs will unlock government services but will enable government surveillance . Such digital IDs – underpinned by secure and controlled data – will help facilitate unprecedented personalisation and prediction of services . Governments will become effective , citizen-centric , and accessible , with people seeing them as value-adding partners .
Emerging technologies and new , highly decentralised Web 3.0 technologies , such as Blockchains , nonfungible tokens ( NFTs ) and smart contracts , will radically transform how citizens participate in the economy and the way government services are delivered . The metaverse will become the new playground for the ‘ creator economy ’.
However , technological change will not be the only driver of transformation over the past decade . Many things – from social expectations and ways of working through the ESG agenda and the need for greater trust and security in an uncertain geopolitical environment – will evolve rapidly .
According to KPMG , the technological change has certainly been a driver of transformation . In the decade leading up to 2030 , there will be a shift from Web 2.0 to Web 3.0 ; the maturation of AI , IoT and
“ That said , the interaction between public and private sectors and citizens will become much more collaborative , seamless and data-driven by 2030 ,” said Alani . p
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