CASE STUDY
Dubai Customs , one of the leading customs administration departments globally , has implemented Dell Technologies suite of data protection solutions to accelerate its digital transformation agenda .
Dubai Customs chose a combination of Dell ’ s nextgeneration data protection and backup solutions to meet the organisation ’ s constantly evolving data protection needs . The new solutions will enable Dubai Customs to save time and resources and allow staff to manage and use data insights to facilitate trade movement in Dubai while providing customer services .
The technologies in use include the Dell PowerProtect DP4400 which is an integrated appliance that offers backup , replication , recovery , and cloud readiness . It also offers comprehensive data protection with broad application ecosystem support and seamless integration and automation across the entire protection stack . This makes it easy and cost-effective to scale up to protect more physical and virtual machines with high efficiency . The solution is also helping Dubai Customs to prevent end-user data loss , reduce operational overheads and allow more than 2,500 users in 17 Customs centres in Dubai , to operate in a secure , hybrid environment .
As the region ’ s leading Customs administration and Dubai ’ s first government department , Dubai Customs has been among the first entities to embrace digitisation to promote ease of doing business . In 2020 , according to Dubai Customs data , Dubai ’ s foreign trade reached a total of 100 million tons of goods valued at AED 1.182 trillion ( US $ 299 billion ), traded via air , sea , and land . These covered imports , exports , and re-exports through Dubai , including direct , free zone , and customs warehouse trade .
The COVID-19 pandemic propelled new ways of working that required rapid responses and transformation to deal with the situation . Dubai Customs was able to adapt quickly due to its technology adoption , including a virtual computing environment , data protection solutions , and backup solutions from Dell , which were used to transfer users ’ data from computers located in the offices to their remote devices , through desktop virtualisation , without any need for physical employee presence .
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