Intelligent CIO Middle East Issue 82 - Page 61

CASE STUDY and IT reliability . Business teams need to work more efficiently , quickly , and automate processes to keep up with customers , competitors , and market trends that demand a reliable , robust , and secure IT infrastructure .
The role of a CIO / IT Director / IT Head etc is constantly evolving over the years with more C-level and business line executives getting involved in making IT and technology purchasing decisions . How hard is it for you to get the correct support and buy-in from your C-suite peers at Ittihad International Investment ?
Our IT team ’ s approach is to present and explain facts to the leadership team about user productivity , ROI on IT systems , business value propositions , and risks due to Digital Transformation . This enables them to understand the value in IT investments and encourages informed decision-making .
How is Ittihad International Investment adopting and using technologies like AI , robotics , Blockchain , IoT and automation to enhance its services and operations ?
We are using AI-powered automated tools to extend our compliance programme to our enterprise resource planning ( ERP ) and non-ERP applications . RPA is being used to handle many repetitive tasks in operational and functional applications , like planning engines for construction , invoice processing , and dispatch processing in the ERP apps . IoT is used for operational technology ( hardware and software sensors ) to detect and apply required changes through the direct monitoring and control of industrial machines .
Where is Ittihad International Investment at in terms of its Digital Transformation journey and what is the digital roadmap for its operations in the UAE , Saudi Arabia , Uzbekistan and Egypt ?
Prior to our centralised ERP system , which is one of the projects in our Digital Transformation programme , many business functions mainly comprised multiple manual processes via physical forms , emails , and excel sheets . For example , things like sales sheets and maintenance orders were handled manually while financials , procurement , and order management were handled via various legacy systems . Today , all processes are configured , tested , and rolled out across all entities via a centralised ERP system following the group structure .
ManageEngine supports Ittihad Investment IT transformation journey
Prior to using ManageEngine ServiceDesk Plus and Endpoint Central , Ittihad Investment IT processes were done manually and were highly time-consuming and didn ’ t have a reliable source .
The company reviewed five different solutions for ITSM and third-party patch management . According to Ittihad Investment , ManageEngine turned out to suit its requirements perfectly . There are two key reasons why company chose ManageEngine solutions are : a quicker time to value and the high availability architecture of ServiceDesk Plus .
Sujoy Banerjee , Associate Director – Sales and Business Development for UAE , ManageEngine , said : “ We have been supporting Ittihad in transforming its IT services to cater to the latest trends while striving for continuous service improvement . We understood the organisation ’ s needs and helped align those needs with ITSM best practices . This enabled Ittihad to achieve industry standards with an efficient and dynamic approach to IT management .”
Compliant with the latest ISO standards and ITSM practices , Banerjee said both ServiceDesk and Endpoint Central are helping Ittihad with service operations and automation along with out-of-the box integration . “ We have enabled the organisation ’ s IT infrastructure to be managed as efficiently as possible ,” he said .
We are focused and committed to improving digital agility by using RPA across our business processes that will enable us to save human intelligence for real business challenges .
What do you see as the biggest challenge that Ittihad International Investment faces on its Digital Transformation journey and how has working with ManageEngine on the digitalisation strategy helped the company to bring a spotlight on the vertical industries in which you operate in ?
Change management was one of the biggest challenges during our Digital Transformation
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