Intelligent CIO Middle East Issue 82 - Page 45

CIO OPINION could access it , even if responding to and generally working with that information wasn ’ t convenient . Fast-forward and those short-term needs are still with us . What ’ s more , what seems to be a fundamental shift in society ’ s attitude toward remote work suggests workers need more permanent and farreaching solutions .
Urgency spurs tech adoption
Companies that embrace Digital Transformation are more successful than those that lag behind .
Digital companies typically have a superior customer experience , better employee engagement , retention and increased business growth and profits , among other benefits . What ’ s more , manual processes can cause companies to miss opportunities , make ill-informed business decisions and lose clients to the competition .
Amid this global pandemic , these realities take on even greater importance : Digital Transformation is no longer a question of sinking or swimming over an extended period , but of sinking or swimming now . Technology adoption has been one of the single biggest factors in ensuring business survival .
For instance , grocery stores have turned to online ordering and kerbside pickup , restaurants have implemented QR code menus to minimise shared objects , and healthcare organisations have relied on telehealth platforms to provide virtual care .
For companies that have turned to remote work , tech adoption has meant using equipment such as document scanners , mobile devices and multifunction printers ( MFPs ) as specific needs arise .
While this ad-hoc tech usage may be effective for immediate needs , the lack of a long-term strategy becomes a problem as the technology becomes more integrated into everyday remote work operations .
From digitising paper processes to fully integrated workflows
Getting the right information to the right employees is challenging enough when everything is paper-based and everyone ’ s working remotely , but the issue is greater than that .
Enabling digital workflows isn ’ t just about scanning paper documents into electronic files so that the immediate task at hand can be completed , but about automating the processes themselves so that work can be carried out efficiently and effectively over the long term .
Enabling digital workflows isn ’ t just about scanning paper documents into electronic files so that the immediate task at hand can be completed , but about automating the processes themselves so that work can be carried out efficiently .
www . intelligentcio . com INTELLIGENTCIO MIDDLE EAST 45