Intelligent CIO Middle East Issue 79 - Page 27

TRENDING new experiences and capabilities to their existing solutions and empower employees to be more productive while working in new ways , and surprise and delight their customers across every interaction .
Avaya has achieved co-sell ready status , which means Avaya will work directly with Microsoft sales teams and partners on joint selling and enablement opportunities . This strategic partnership makes it even easier for customers to benefit from their investments in Microsoft technologies to accelerate moving communications and contact centre workloads to Azure .
The combined capabilities of Microsoft and Nuance give Avaya customers flexibility to create and deliver intelligent , personalised , and impactful consumer interactions with long-term investment protection and control of their data .
“ The addition of Avaya OneCloud to the Microsoft Azure Marketplace provides customers with the agility to create communications and collaboration experiences using the public , private or hybrid cloud delivery approaches to offer the broadest range of options to fit an organisation ’ s needs ,” said R “ Ray ” Wang , CEO , Constellation Research , Inc . “ By partnering with Microsoft on both enablement and go-to-market , Avaya gains expanded customer reach and a significant new influencing channel to broadcast its unique agility and experience proposition . Further , organisations gain the benefit of expertise from these two global leaders to advance their innovation agenda .”
In addition to the reliability and scale of Microsoft Azure , Avaya CCaaS customers gain access to the power of Nuance ’ s Contact Centre AI technology integrated with OneCloud . “ The combined capabilities of Microsoft and Nuance give Avaya customers flexibility to create and deliver intelligent , personalised , and impactful consumer interactions with long-term investment protection and control of their data ,” said Tony Lorentzen , Senior Vice President , Intelligent Engagement Solutions , Nuance , a Microsoft company .
This news builds on Avaya ’ s longstanding relationship with Microsoft . Together Avaya , Microsoft and Nuance provide true integration , spanning not just the contact centre application itself but also the underlying communication platforms . Avaya OneCloud CCaaS customers have increased customer insight via CRM data maintained within Dynamics 365 , and benefit from Microsoft ’ s powerful AI capabilities via Azure Cognitive Services . Later this year , Avaya expects to further expand OneCloud CCaaS capabilities with Microsoft Teams integration , allowing customers to more broadly use the expertise and knowledge of their entire organisation in servicing customers via the contact centre . p
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