Intelligent CIO Middle East Issue 78 - Page 65

INTELLIGENT BRANDS // Cloud

Orange Business Services and Cisco partner on accelerating all-digital cloud workspaces to support hybrid working

Orange Business Services and long-term strategic partner Cisco are extending their collaboration to provide a secure , scalable all-digital workspace platform called Workplace Together [ Webex ]. It is designed to help enterprises support a hybrid workforce , optimise operations , and accelerate their journey to the cloud .

Managing an all-digital workspace with multiple vendors with multi-cloud workloads is proving a major challenge for enterprises . Workplace Together overcomes this problem with a single umbrella solution for dedicated cloud calling and collaboration . It provides a simplified enterprise-class migration path for moving on-premise and hosted deployments to the cloud utilising one platform .
In addition , Workplace Together addresses all types of teamwork situations , transforming the cloud calling experience and combining enterprise-calling features with collaboration and contact centre technologies simply via the Webex app . Orange has one of the biggest voice networks in the world and can provide voice services to provide comprehensive inbound and outbound communications for all Webex Suite users whether a desk worker , a contact centre agent or a frontliner .
The platform offers voice , video , messaging , meeting , contact center , customer experience , and mobility solutions with the features and benefits of a large choice of Webex devices , including Cisco IP phones , videoconferencing units , mobile devices , and desktop clients . Orange Business Services provides end-to-end migration , integration , and management capabilities . Enterprises can also run large digital events virtually , utilising broadcast and animation technologies .
The platform components of the Orange Business Services solutions are proposed in an “ a la carte ” model on either a DIY or managed service basis . This means that customers can choose from a large range of flexible and adaptable services that best suit their business needs . Management is made easy via a Webex control hub that provides single pane of glass proactive management and monitoring for all users , security , devices , and analytics .
Workplace Together has been a gamechanger for technology company Broadcom accelerating the onboarding and empowering of a large number of users as a result of company acquisitions quickly and securely . The platform allowed them to collaborate efficiently and effectively from day one .
Orange Business Services worked with Cisco to deploy the Webex platform for Broadcom , providing scalable and secure collaboration delivering end-to-end encryption utilising Webex Calling in the Webex app and cloud efficiency that has enabled Broadcom to add 25,000 new users over four weekends with no business downtime and zero escalations .
Orange Business Services has been working with Cisco for nearly 30 years enhancing connectivity infrastructures and communication services to accelerate digital transformation and provide solutions to enable customers to achieve their business outcomes . p
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