LATEST INTELLIGENCE
THE TOTAL ECONOMIC IMPACT OF SERVICENOW IT BUSINESS MANAGEMENT
ServiceNow IT Business Management ( ITBM ) provides a project and portfolio management solution that helps its customers improve capital and resource optimisation while accelerating project time-to-value .
ServiceNow commissioned Forrester Consulting to conduct a Total Economic Impact ( TEI ) study and examine the potential return on investment ( ROI ) enterprises may realise by deploying ServiceNow ITBM .
The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of the Project and Portfolio Management ( PPM ) and other product features of ITBM on their organisations .
To better understand the benefits , costs , and risks associated with this investment , Forrester interviewed two customers and surveyed 30 more , all with multiple years of experience using ServiceNow ITBM .
ServiceNow ’ s PPM solution is part of the IT Business Management solution set , which includes the following modules : Project and Portfolio Management , Resource Management , Demand Management , Agile Development , Test Management , Time Cards / Sheets and Financial Management . These capabilities work together to help customers strategically align portfolio spend , accelerate project time-to-value , manage resources more efficiently , and improve project performance and visibility for leadership .
Prior to using ITBM , the customers we spoke with and surveyed typically utilised a legacy on-premises PPM solution or spreadsheets driven by manual processes . However , these solutions lacked the ability for project and programme managers , portfolio managers and leaders to gain visibility into both project demand and performance . This led to inefficient resource allocations , delays in projects and misalignment of capital spend to strategic priorities . One customer said : “ Prior to implementing ServiceNow , we had strategic projects being tracked on spreadsheets and all kinds of other places .” Another customer added : “ Now , all the C-Suite executives pull up ServiceNow and share the reports , they can see the 30 projects going live this month . That value has been tremendous .” Not only did
ServiceNow ITBM solve these issues , but customers found that having a software-As-a-Service ( SaaS ) solution saved them time in deployment and provided synergies with their existing ServiceNow IT Service Management ( ITSM ) solution . p
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