NEWS
IBS Software and LATAM Airlines Group transform loyalty program data center infrastructure . Upon completion of the transformation , IBS Software ’ s cloudnative iFly Loyalty platform will power the entire technology stack that drives LATAM ’ s loyalty business .
This new platform will enable LATAM Pass to easily service the frequent flyer ’ s demand for innovation across multiple channels . Not only will it allow flexibility , so the program features can be easily adjusted according to changing customer needs and industry fluctuations , but it will also support innovative partnerships , faster problem solving and deeper integration with other channels and airline systems .
IBS Software , a leading SaaS technology provider for the travel industry , has announced that it has reached an agreement with LATAM Airlines Group to implement its iFly Loyalty platform , enabling the airline to manage its loyalty programs from a single modern platform .
iFly Loyalty will also allow LATAM to move away from a traditional , outdated and costly
Ralph Piket , LATAM Pass VP , said : “ We work day in and day out to improve our customers ’ travel experience and the agreement we reached with IBS Software will allow us to accelerate our Digital Transformation processes and provide a faster and more efficient service to our passengers .”
ibex opens its fifth BPO campus in Jamacia in five years
ibex , a global leader in business process outsourcing ( BPO ) and end-to-end customer engagement technology solutions , has announced the opening of its new campus location in Portmore , Jamaica . The new facility will create 1,300 digitallyenabled jobs , bringing the company ’ s total employment on the island to more than 6,500 people .
“ The tremendous growth being fueled by increased client demand , technology innovation and new wins with Blue Chip and New Economy customers has helped us create more than 1,500 jobs in Jamaica this year alone and placed the island at the center of the BPO 2.0 revolution ,” said Jaime Vergara , Senior Vice President and Jamaica Country Manager , ibex .
Since opening its first site in 2016 , ibex has invested more than US $ 50 million capital in Jamaica , increased employment from
200 jobs to more than 6,500 and enhanced the overall health and quality of life for its employees by investing more than US $ 40 million in annual salaries . With the opening of the campus , ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios , Portmore and Kingston . More than 500 of these positions will be utilized to support ibex ’ s rapid growth in the company ’ s insurance sector . p
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