CASE STUDY
How has the bank ’ s Digital Transformation process been and how has Cobis participated in this process ?
For Bancaribe , Cobis is an important ally rather than a technology provider . Since the end of 2018 , the bank began to conceptually work on the foundations of its Digital Transformation to build its concept , under the Venezuelan context , which is extremely difficult and volatile for banks , and Cobis has been a fundamental part of this process . was at a beginner level , but we had a clear vision of where we needed to go .
In 2020 we began to execute transformation projects and we can say that we have made significant progress , especially on issues that have to do with Bancaribe ’ s talent capabilities , analytics and Big Data , and incorporate APIs into our banking platform to make it open . We also deployed our Aria chatbot that was recently honored by Fintech Americas with the award for Innovation in User Experience and Engagement .
We had to spend a lot of time understanding our Digital Transformation process and Cobis accompanied us in the strategic direction , guiding us in the change management process because Digital Transformation also has to do with the change in the culture and vision of a different business model for the company .
We also went through a process of understanding what our maturity point was in Digital Transformation , which
COBIS HAS ALSO HELPED US TO INSTALL OUR MOBILE BANKING , WHICH HAS BEEN A GREAT COMPETITIVE ADVANTAGE TO IMPROVE THE USER EXPERIENCE .
In all this process Cobis participated including the cash management modernization project , managing to modernize the solution with an option to give mobility to the bank ’ s cashiers with Cobis OmniTeller , which it has made available to our treasurers . Legal clients and companies use this solution for the management of payments and transfers , and it was of great importance for us because we were the first in the Venezuelan market to launch this tool .
Out of the Cobis technology you have implemented , what do you think has made the most important contribution ?
The first is the vision of Cobis to improve and modernize the core banking solution , with special care for the intermediate layers and the customer , and we highlight that they are transactional solutions with excellent customer service .
We also highlight the technology for handling all massive payments made through the Cobis platform and they have given us an important competitive advantage because now we can do them in real-time and online .
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