COUNTRY FOCUS : CARIBBEAN personalized and always-on customer service experience through a variety of digital tools , allowing service agents to focus on the most complex or scaled issues .
Automate and expand customer service
It also provides users with the ability to enhance CX through predictive service capabilities with AI technology , process automation and personalized responses designed for specific customers at the exact moment they need it . With Oracle Service , users can simultaneously optimize their customer service strategy and accelerate business transformation .
Simplify the human side of customer service
Oracle Service allows users to eliminate complexity for their contact center agents and field service technicians . Through unified applications , prescriptive and intuitive user interfaces , and the power of AI , organizations ’ customer service teams can focus on building stronger relationships and delivering a better overall customer experience .
Strengthening external service teams the first time . It improves the entire external service management process with a comprehensive solution that increases visibility and productivity .
Oracle Advertising and Customer Experience ( CX )
This solution makes every customer interaction important by connecting all of a user ’ s business data through advertising , marketing , sales , commerce and service . Oracle Advertising and Customer Experience ( CX ) offers a set of connected applications that goes beyond traditional CRM to help users create , manage , serve and nurture long-lasting customer relationships .
Oracle Service provides the ability to predict the need for a service , automate processes and deliver personalized responses .
Users can create a complete view of their customer and all interactions , no matter how , when , where or with whom they interact .
Oracle Field Service deepens customer communication , reduces no-shows , improves ontime arrival and ensures problems are fixed right ,
Users can empower their entire company to deliver exceptional customer experiences , from acquisition to retention and everything in between . p
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