Intelligent CIO LATAM Issue 14 - Page 66


DCOM : A new data center management model that is based on energy efficiency

long been known that in Latin America there is a gap between technical skills and the needs of the industry , which is why it has become difficult to find experienced professionals .
Francisco Sales , Director of Services at Vertiv for Latin America , explains how the DCOM model can improve relevant business indicators for the coming years .

The Latin American data center industry is facing a confluence of circumstances : An imminent expansion in the region , the urgency to be more energy efficient and the shortage of specialized labor to manage the growing complexity of the infrastructure .

To address these challenges , companies will have to transform their critical infrastructure management paradigms , paying special attention to core issues such as availability , operating costs and future-readiness . The biggest difference in that administration will be in the use of smarter work schemes with greater system integration .
Due to factors such as seismic stability , technology investments that include a system of fiber optic backbones , and local universities and industry that offer a skilled and educated workforce , some operators are considering relocating to alternative geographies outside of principal cities .
Companies like Microsoft have recently invested in the construction of data centers in Querétaro , Mexico , due to its physical and infrastructure conditions , as well as its proximity to Mexico City . The
Francisco Sales , Director of Services at Vertiv for Latin America
IT industry is becoming one of the most important economic activities in the state , accounting for 8 % of the state GDP . A similar phenomenon has been observed in countries like Brazil , Chile and Colombia .
Regardless of whether a company transforms its existing data center or relocates to a regional hub , it is unlikely it will be able to meet the demand for personnel on its own . It has
This is why the industry is evolving towards new management models , including Data Center Operation Management ( DCOM ). Vertiv ’ s DCOM business service model remotely staff ’ s experts for 24 / 7 monitoring of the customer ’ s data center . This model also allows for a variety of technical expertise to be deployed when needed , from emergency service , to improving energy efficiency indexes , to adding resiliency to standard maintenance .
Through DCOM , it is possible to obtain expert , certified service personnel who follow well-established and proven safety protocols . By monitoring remotely , the team of experts can make the best decisions in less time , and with best use of customer budget and resources .
At Vertiv , DCOM teams must have a minimum training of two years in critical infrastructure management . They are ready to operate , maintain , manage the full life cycle of the data center infrastructure and improve availability .
Having a DCOM service team can reduce the response time to a request by more than four hours , since experts are monitoring 24 / 7 and can expedite a technician to the site when needed .
These types of services enable permanent specialized monitoring of a customer ’ s critical infrastructure , which allows for faster identification of issues and faster dispatch of service personnel , optimizing investments and the availability and continuity of the data center . p
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