Intelligent CIO LATAM Issue 14 - Page 62

CASE STUDY

Electric utility company Jamaica Public Service ( JPS ) generates and distributes electricity to more than 680,000 customers . The company focuses on continuing to grow and innovate while it is expanding digital channels . Its most recent effort to improve its customers ’ digital experience involved building the MyJPS Mobile and Web Application .

JPS chose to use Amazon Web Services ( AWS ) for its elasticity , scalability and economies of scale , which the company used to build out improvements for its customers at a fraction of the cost of its onpremises solution .
Since then , the electricity distributor has continued to benefit from a suite of AWS services , including an AWS Solution called AWS Instance Scheduler , which helps businesses control their AWS resource costs by configuring start and stop schedules for AWS services . On AWS , JPS can automatically toggle its web and mobile portals and other mission-critical applications on and off to drastically reduce its cloud costs .
Migrating mission-critical applications to the cloud
JPS is an integrated electric utility company and the sole distributor of electricity in Jamaica , operating power stations , hydroelectric plants and thousands of kilometers of power lines . to managing their services , such as making timely payments online . However , about 90 % of JPS ’ s infrastructure was on-premises , which was expensive and neither robust nor elastic enough to support the planned initiatives .
“ Our previous infrastructure setup did not offer the level of instantaneous scalability and elasticity that we needed ,” said Phillip Hamilton , IT Specialist , infrastructure , at JPS . “ Adaptability and time to market are critical to our projects .”
To modernize its infrastructure , JPS chose to migrate to AWS for its wide range of services .
“ AWS set the bar high as a cloud provider with its affordability and history of success ,” said Hamilton .
In early 2020 , JPS began designing its infrastructure on AWS to support the new web portal and mobile app . The company received valuable support from the AWS team , which was especially important in the initial stages when building internal support for the project was crucial .
“ The first challenge was migrating our huge archive of bills , and we had no trouble doing that using AWS services ,” said Hamilton . “ After that success of moving terabytes of data overnight , we were no longer cloud-shy .”
The company wanted to create a complete webbased and mobile solution that would offer customers an improved digital experience for tasks related
By the end of 2021 , JPS had increased its cloud presence by over 90 % as a result of its newfound confidence in AWS .
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