Intelligent CIO LATAM Issue 14 - Page 57

CASE STUDY t

To what extent is SENA a digital entity ?
For the National Training Service ( Servicio Nacional de Aprendizaje – SENA , in Spanish ), Digital Transformation has always been a process of organizational change with new ways of training and working by adopting , using and exploiting information technologies , social media , mobile and emerging technologies .
However , the changing new reality caused by the global pandemic has further encouraged the creation of new initiatives that rely on innovative technologies , work methods and groups .
It happens through modernizing the technological infrastructure and ICT services provided to citizens , improving the Colombian user experience with solutions based on disruptive technologies , and enabling various digital channels to make interactions more efficient .
What were the main changes faced by IT to overcome the pandemic and the consequent digital acceleration ?
The pandemic was a significant accelerator of Digital Transformation . Fortunately , and regardless of the difficulties , with our adjustments and improvements , the IT sector designed and implemented a strategy to support work at home , ensuring the operation and the commitment to meet its strategic goals in training , employability , entrepreneurship and certification of labor competencies .
It is worth mentioning significant advances such as the mass activation of Office 365 for all users in the country and the activation of IP extensions that

THE IT SECTOR DESIGNED AND IMPLEMENTED A

STRATEGY TO SUPPORT

WORK AT HOME , ENSURING THE OPERATION AND THE COMMITMENT TO MEET ITS

STRATEGIC GOALS .

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