Intelligent CIO LATAM Issue 13 - Page 58

CASE STUDY
Eduardo Costa , CIO , SONDA Brazil
Juan David Orozco , CTO , Home Capital Colombia
In this scenario , digitalization becomes a path of no return and the companies need to reflect on the level of maturity of their IT departments to align with the business . This evolution is forcing the reinvention of CIOs who need to change internal processes and demands . It is not enough only to manage the internal demands of the day-to-day , but to continually improve to produce more and better .
The characteristics of the new CIO profile go beyond the technological and process management domain . The new CIO profile must include being a business leader , equal to the other executives from the company . This scenario directly affects what we call IT today . The name will probably change to BT , which demonstrates its integration into the main business .
JUAN DAVID OROZCO , CTO , HOME CAPITAL COLOMBIA
The inclusion of disruptive technologies such as Virtual Reality ( VR ), Augmented Reality ( AR ), Blockchain and Artificial Intelligence ( AI ) will allow a very substantial advance in the housing sector , positively impacting many Colombian families .

THE BIGGEST CHALLENGE WE WILL HAVE IS TO CREATE PROGRAMS TO TRAIN OUR CURRENT EMPLOYEES TO IMPLEMENT AND WORK WITH THE NEW TECHNOLOGIES .

One of the biggest challenges is the Digital Transformation in all the processes of buying a home , which involves financing , notary registrations , deeds , mortgage withdrawal , etc . If these processes are slow , bureaucratic and complex , the customer experience will not be good . that meet their needs , but we always need to be aware of developments .
In addition , we need to understand that the industry needs to work together , respecting customer privacy and making relevant information available to them . Thus , we will be able to create a solid foundation for the advancement of true Digital Transformation . It will allow all the data collected to be studied and used creatively .
LEILA ZIMMERMANN , CIO , JOHNSON & JOHNSON MEDTECH BRASIL
The process of Digital Transformation in the health sector will intensify in the coming years and there are critical issues to which we must respond , such as regulatory and information security .
The use of data drives the development and advancement of new medical products and solutions , which imply regulatory issues and the protection of patient information , bringing a real challenge to addressing this issue ethically and safely .
The IT arena is increasingly assuming an essential and strategic position in innovation and creation of resources beyond physical medical devices , complementing and bringing value to our solutions .
The most relevant topics in this area are the different ways of working through agile frameworks with product orientation , data science , automation and digitalization of processes as the customer experience . It is important to use Digital Transformation to drive transformation in all the health systems , benefiting doctors and patients with the best solutions .
Finally , we have technological advances such as the use of robotics for precision surgeries , 5G technologies , the Metaverse and other emerging solutions that need to be developed and applied to meet challenges , bringing innovation and responses to the needs of the Medtech market . Therefore , the technology team must understand processes and be an essential player in contributing and generating new business models .
Leila Zimmermann , CIO , Johnson & Johnson
MedTech Brasil
Therefore , modernization of technology will be necessary for people to buy properties and have confidence in the process . It is essential to work with a focus on the customer , from the user experience , using VR and AR tools , making the process simpler , faster and safer . Using geolocation and Machine Learning , we can bring customers closer to solutions
ALEJANDRO COMISARIO , EXECUTIVE VP OF ENGINEERING , RAPPI COLOMBIA
Innovation and technology must be priorities for governments . Together with science and human resources , they are essential for Colombia to progress .
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