Intelligent CIO LATAM Issue 13 - Page 48

COUNTRY FOCUS : ARGENTINA
Naturgy , a natural gas distributor based in Argentina , has protected mission-critical digital services with Veeam .

Naturgy Argentina deplo to mitigate risk of cybera

The Perito Moreno Glacier

When the COVID-19 pandemic struck , energy company Naturgy Argentina knew it would be vital to adapt rapidly to continue to deliver excellent customer service .

“ Our business processes used to rely heavily on manual , paper-based work ,” said Maria Fricher , a member of the Systems and Architecture Technology team at Naturgy . “ Customers typically engaged with Naturgy via our branches or service centers and received their energy bills in the mail . When the pandemic disrupted these channels , Naturgy got on the fast track to Digital Transformation .” online and on mobile . These new capabilities are underpinned by an on-premises infrastructure comprising 188 Microsoft Hyper-V virtual machines ( VMs ) and 61 HPE bare-metal servers , containing approximately 65 TB of data .
“ Within a matter of months , the number of apps across our IT environment had almost doubled ,” said Fricher . “ Moving to digital customer services has made Business Continuity an even more important focus for Naturgy . Customers now expect the ability to manage their accounts online 24 / 7 , so our service-level agreements [ SLAs ] for availability have become much tighter .”
In response , Naturgy shaped end-to-end digital workflows-enabling customers to complete key journeys such as onboarding , payments and support
In the past , Naturgy used IBM Spectrum Protect to deliver data protection capabilities for its core business applications . However , the system made it complex
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