FEATURE : DATA CENTERS
Konecta Peru moves forward to implement remote work supported by Lenovo Truscale
Carlos Rafael Alayo Velásquez , CIO , Konecta Peru , explains how the Peruvian BPO provider overcame the challenges of the COVID-19 pandemic by improving productivity , efficiency and customer service .
Konecta Group is a large regional company dedicated to BPO services and operates 90 centers in Argentina , Brazil , Chile , Colombia , Spain , Morocco , Mexico , Peru , Portugal and the US . Its contact centers serve more than 300 clients and employ 70,000 people worldwide .
For its part , Konecta Peru is one of the largest providers of Business Process Outsourcing ( BPO ) and fullservice contact center services in the country , with a market share of 23.4 % and 14,000 employees .
Its service offerings include providing phone communication , email management , FAQ websites , social media , live web chats , mobile apps , surveys and data management for its clients .
Challenge
Since 2011 , Peru has become one of the main markets for Konecta , where the company provides services to a significant number of clients throughout the region . The recent acquisition of the Rockethall group of companies will further expand the Konecta Peru customer base and workforce and increase the need for flexible IT solutions .
Carlos Rafael Alayo Velásquez , CIO , Konecta Peru , said : “ Our goal is to expand our market share to 25 % and continue to strengthen our position as the leading BPO service provider in Peru . Despite the COVID-19 pandemic , we achieved significant business growth last year , hiring 9,000 new employees .”
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