Intelligent CIO LATAM Issue 11 - Page 57

CASE STUDY

Dynatrace , a leader in software intelligence , has announced that Smiles , a travel platform in Brazil , is using its software intelligence solution to optimize the digital experience of its customers and business teams .

Through Dynatrace advanced observability resources , Smiles now has unified management of its entire technological ecosystem and real-time analysis of the performance of its applications .
As a result , the company could increase the availability of its services and broaden its perception of the journey of its consumers , using the technology as an efficient strategy factor for the operating business . customers . In this context , counting on Dynatrace has been fundamental to help us increase the availability of our solutions while reducing the complexity faced by our IT team .”
“ With this partnership , we can now follow different layers and tools present in our networks and expand our capacity for innovation to meet the demands of user experience .”
According to the CIO , the use of Dynatrace software intelligence platform aimed to simplify the analysis and management of technology resources within the organization , reinforcing the positioning of the IT department as a strategic partner for the business .
Luiz Borrego , CIO , Smiles , said : “ Smiles is a 100 % digital travel platform that uses technology to serve its
“ Our biggest challenge has always been to find ways to reduce the complexity of digital environments ,

COUNTING ON DYNATRACE

HAS BEEN FUNDAMENTAL

TO HELP US

INCREASE THE AVAILABILITY OF OUR SOLUTIONS .

www . intelligentcio . com INTELLIGENTCIO LATAM 57