Basically , we get the right people with the right ambition and create the environment for them to grow and be impactful .
How do you equip your staff with skills and knowledge ?
We have open forums where we share information not only about our technology and strategy but also about the market we operate in , including trends and innovation and how they can impact our work going forward . We try to make sure that everyone in the business , regardless of their department , fully understands the space we operate in and what it takes to stay competitive .
This is from a company perspective , but we also try to identify what specific skills individuals in the team need to learn for their own personal evolution and try to support them in acquiring those skills by funding
We try to maintain the start-up culture , especially in the local markets where we operate . specific courses for example or allowing them to allocate time to learn outside of the company .
How do you ensure different teams in your organization work together ?
It is the hardest thing to do when you are scaling up , as departments evolve very quickly . So , internal communications become critical and making sure roles and responsibilities are clearly identified in each department and communicated widely in the company . Also , making sure that management teams channels the information through to the right people .
How do you work with other executives within the C-suite to make sure your voice is heard ?
As COO , I have daily interactions with different departments . From my point of view the most important thing is to make sure that all C-suite executives agree on the objectives of the company and what it takes to achieve them . If we set objectives right at the beginning , the rest follows . If there is a disagreement then you just go back to the drawing board and analyse how that could impact the business and make informed decisions . p
26 INTELLIGENTCIO LATAM www . intelligentcio . com