CASE STUDY processes help drive operational flexibility and better customer service .
Genoveva García , Marketing and Communications Manager , Mundo Cuervo , talked about how Veeam has helped its reservation process become easier and more efficient , allowing it to better respond to the needs of their customers in a more flexible manner , helping ensure customer loyalty and trust .
The results
• Speed , simplicity and reliability for backup , restoration and recovery processes . With the previous tool , the company spent three hours in the backup process , but now , thanks to Veeam , this only takes 15 minutes . Restorations that used to take half a day can now be finished in just a few minutes and instead of having three people working on this task , only one person is now needed . But that is not all . “ The major element is the trust we now have in the efficiency of our backups , knowing that we can pinpoint any moment in time that we need to recover ,” added Guzmán .
• First-class services for both internal users and customers . Ensuring high data availability is a priority for the IT department at Mundo Cuervo as its visitors come first . That is why ensuring the backup process is as fast as possible to help better tackle any problems is a major differentiating factor that Guzmán has found in Veeam , given that it guarantees optimum service delivery to both business areas and , as a result , customers .
• Storage space savings thanks to one of the best compression solutions on the market . “ The write speed that Veeam offers is extremely fast
THE WRITE SPEED THAT VEEAM OFFERS
IS EXTREMELY FAST COMPARED TO OTHER
APPLICATIONS , ESPECIALLY WHEN DEALING WITH
VIRTUAL ENVIRONMENTS .
compared to other applications , especially when dealing with virtual environments . However , what has surprised me the most is its high compression rate . This Veeam tool is one of the best on the market as it allows us to store more backup information without having to invest much disk space ,” concluded Guzmán . p
ABOUT MUNDO CUERVO
Company
Mundo Cuervo is a tourist complex in the town of Tequila , located in the state of Jalisco . It is comprised of two hotels , two restaurants , a convention center and a cultural center that encompasses a museum , numerous souvenir stores , a guided tour of the oldest distillery in Latin America and the José Cuervo Express , a train that travels between the state capital , Guadalajara and this original destination , transporting 700 tourists per week .
The company , which has approximately 500 employees , focuses on creating unique experiences based on this traditional Mexican beverage , which the world identifies with Mexico : Tequila . Its mission is to ensure that visitors leave the town of Tequila with magical memories thanks to the multiple activities offered . In 2018 , around 191,000 people visited the company ’ s facilities .
Challenge
Given that Mundo Cuervo has become a national tourist destination , more and more people are using its services . Ensuring outstanding customer service is of fundamental importance to the company . As such , the major responsibilities of its IT department include ensuring and maintaining the high availability of its data services , helping the operations areas offer the best possible experience to its customers .
Solution
Mundo Cuervo uses Veeam Backup and Replication , Veeam Backup for Microsoft Office 365 and Veeam Endpoint Backup , which help it control and manage the backup process for its virtualization environment , provide full protection and access to its Office 365 data and easy backup for all portable and end-user equipment , in addition to implementing the recovery process , if necessary .
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